Effective Date: December 2023
Thank you for choosing HappyHugMugs as your trusted provider of mugs.
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This Refund Policy is designed to provide clarity and ensure a positive shopping experience for you.
Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable).
Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
When is a product eligible for a replacement?
If the customer has received a damaged or faulty product, we will be able to offer a replacement free of charge.
When is a replacement not offered.
Lost orders caused by an incorrect address provided by a customer.
Products where the customer has changed their mind.
Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact us at info@happyhugmugs.co.uk. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing HappyHugMugs
HappyHugMugs
7 Glebelands, Newton Poppleford, Devon EX10 0HB
www.happyhugmugs.co.uk